Apps > Video Converter & Audio Converter > FAQ

Where is the output file saved?

On Android 11 or newer versions, the output PDF file is saved in the "Video", "Audio", "GIF", or "Media" sub-folder in the Download folder by default. It's usually displayed as "/storage/emulated/0/Download/Video/", "/storage/emulated/0/Download/Audio/", "/storage/emulated/0/Download/GIF/", or "/storage/emulated/0/Download/Media/". On Android 10 or earlier versions, the output PDF file is saved in the "Video", "Audio", "GIF", or "Media" folder in external storage by default. It's usually displayed as "/storage/emulated/0/Video/", "/storage/emulated/0/Audio/", "/storage/emulated/0/GIF/", or "/storage/emulated/0/Meida/". You can change the output folder: Tap the "Settings" menu, tap "Output Folder" and enter your folder name.

The situation is complicated because the app needs to be compatible with both legacy storage and scoped storage. The old output files may not be shown in the app if your app version or Android version is upgraded. If this happens, you can use a file explorer app to navigate to the specific folder and locate your files.

Should I grant file access permissions to the app?

File access permissions must be granted on Android 10 or earlier versions. No file access permissions are required on Android 11 or later versions.

Tap "Allow" when a notification is popped up to ask for permission like "Allow Video Converter to access photos, media, and files on your device?". The app may not show the notification again if the permission was rejected twice on some phones. If this happens, you can change permissions in your phone's Settings. Here are steps: 1) Open the "Settings" app. 2) Tap "Apps & notifications". 3) Tap the "Video Converter" app. 4) Tap "Permissions". 5) Tap "Files and media". 6) Tap "Allow management of all files".

How can I choose all files in a folder?

Tap the "FOLDER" button, select a folder and tap the "USE THIS FOLDER" button. This will add all supported video/audio formats in that directory to the conversion queue. Please note that on Android 11 and higher, you cannot choose the following directories: the root directory of the internal storage volume, the root directory of each SD card volume, the Download directory, or the /Android/data/ directory and the '/Android/obb/' directories.

How can I view detailed information about a video/audio file?

If you are using a version earlier than 3.1, please update your Video/Audio Converter app to the latest version. Tap the "LIST" button, find the video/audio file you want to get detailed information, PULL IT TO THE LEFT, then tap on the "information" icon on the right. This will display media information such as duration, metadata, bitrate, and frame rate.

Can I run conversion in the background?

Yes. Tapping the Android "Home" button will put the app running in the background. However, the conversion speed is much slower in the background than in the foreground. This is controlled by the Android system, and we can't do anything about it.

How can I send output video/audio files to others?

Tap the "Output Files" menu, choose the file you want to send, tap the "Share File" pop menu, and then choose an app such as Gmail, WhatsApp, or Facebook to send the file.

Does your online converter produce the same results as the app?

Yes. The app uses the same conversion engine as our online converter, so the results will be identical when converting the same files. Unlike offline conversion, online conversion does not occupy your phone's CPU.